I led the end-to-end product and service design for MacroFab’s AI/ML powered platform — reimagining how electronics companies design, quote, manufacture, and track PCB assemblies.:
By combining LLM and Agentic AI with thoughtful service design, we created a seamless experience that serves every stakeholder: customers, partner factories, engineers, sales, operations, and quality teams.
I applied a holistic Product + Service Design approach to create intuitive interfaces, new product features, and streamlined processes — turning a traditionally complex and fragmented manufacturing journey into a transparent, efficient, and delightful experience.
From initial configuration to final delivery, every touchpoint was designed with clarity, speed, and reliability in mind.